Safety Guidelines

Last updated 24 August 2026

Alivey makes a toy talk back. This page says plainly what it will and will not do, so you can decide whether to hand someone the phone.

It is an AI, and it can be wrong

Your character is generated by an AI language model. It will sometimes be confidently wrong, invent things, or misunderstand. It has no professional knowledge. Never rely on it for medical, legal, financial or safety advice.

It is not a crisis service and no human reads your conversations in real time. If someone is in danger or distress, contact your local emergency number or a crisis line.

How characters are written to behave

Every character runs on instructions we wrote and control. They are built to be warm, encouraging and age-appropriate, and to:

Refuse sexual, violent, hateful and self-harm content, and change the subject rather than lecture.
Never claim to be a real person, never claim to be alive when asked directly.
Never ask for personal details — no address, school, phone number or password.
Never encourage secrecy from a parent, and never discourage talking to a trusted adult.
Point toward a trusted adult when a conversation turns to something serious.

No AI safety system is perfect. If a character says something it should not have, please tell us at jakob@alivey.ai — that is how the instructions get better.

The photo check

Every photo runs through an automated safety check before anything is generated. It blocks photos of people, and anything sexual, violent, or otherwise unsuitable. If it cannot make a confident decision, it refuses — so an innocent photo is occasionally rejected. That is the design working, not a bug. Retake it in better light, on a plain surface, with the toy alone in frame.

Please photograph toys you own, and no people.

What is stored, briefly

Voice audio is never stored. It is transcribed as you speak.
Transcripts are deleted within 48 hours, after being condensed into a short memory so your character remembers the things that matter.
You can delete everything from Profile at any time. See the Privacy Policy for the full detail.

If a child will be using it

Alivey requires users to be 13 or over, and it is a plush toy companion — younger children may well want to join in alongside you. If that is your household:

Play with them the first few times. It sets the tone, and you will see how the character behaves.
Explain that the toy is a computer pretending, not a real friend who knows things.
Turn on Ask to Buy (Apple Family Sharing) or purchase approvals (Google Play). Alivey has purchase screens, and this is what keeps them from being tapped through.
Talking time is limited by design, which doubles as a natural stopping point.

Telling us about a problem

Email jakob@alivey.ai. Tell us what the character said or did and roughly when. We read every one of these, and safety reports go to the front of the queue.